You will get a permission popup if it is the first time you are accessing your webcam. If you have skipped or disabled it by mistake, you can click on the disabled icon on the top right corner of the chrome search bar and enable access again. Or go to browser settings and make sure you grant access to your webcam for the particular site. For Mac users on the latest OS, check if you have given permission for chrome to use webcam in the system preferences.
Yes, you can use any external webcam. Make sure the proper webcam is selected from the list
Try either of these: restart the browser, the system, update the webcam device driver.
Check if you have given permission for the site to use the webcam. Or check if your webcam is enabled and the latest drivers are installed.
Try to clean it your webcam once. Also, check if it supports HD resolutions.
Make sure your webcam is not open on other apps. Sometimes restarting zoom or restarting systems might help. If it still continues, check and update your webcam device drivers.
Check and disable if you are in power saver mode. Webcams usually perform auto white balancing or exposure balancing which can be quite heavy, so try recording in a well-lit room. Select a high FPS webcam.
Check if you have selected the right webcam from the list under settings.
As your first step, check if your browser has the permission to access webcam. For Mac, In System preferences > Under Security & Privacy > Camera, you will have to check if you’ve granted permission for google chrome to access webcam. If the permission is granted and the issue still persists, try restarting your system.
Most of the browsers support fetching the webcam/mic stream, but some browsers like IE (Internet Explorer) will not support webcam or mic fetching. We suggest updating your Internet Explorer version to the latest one. If the issue still persists, try accessing webcam from a different browser such as Chrome or Firefox.
Lyceum Technologies, Inc.
2035 Sunset Lake Road, Suite B-2,
Newark, Delaware, 19702
+1 855 910 6999